For the second year in a row, Greensmoke.com’s Customer Care team has been rated Excellent by StellaService. StellaService is the only independent provider of evaluations and ratings for online retail customer service performance.
Miami, October 2013 Green Smoke, the leading brand of electronic cigarettes, is proud to announce that its online customer care team has once again been rated Excellent by StellaService. This means that Greensmoke.com qualifies to display the StellaService seal of excellence on its site. Green Smoke is the only e-cig company so far to win this honor.
StellaService rated Greensmoke.com outstanding in customer support. This resulted from several test contacts via phone, email, and live chat. StellaService also rated the company on shipping speed, package fit, packaging quality, ease of returns, refunds, and more.
Green Smoke management is proud of this award as it proves how much the company values customer care. The motto of Green Smoke Customer Care is, “We want every customer to feel like a VIP.”
StellaService provides comprehensive and detailed assessments of online retailers to see if they truly deliver on their customer service promises. Using robust evaluation techniques, StellaService stress-tests more than 200 components of online customer service quality, over multiple engagements. This includes testing:
- Website elements for ease-of-use, convenience, and effectiveness in the shopping experience.
- Shipping, delivery, and returns – through the actual experience of ordering, receiving, and returning items purchased online.
- Online customer support – through numerous engagements across different days, time periods, communication channels, and shopping phases.
Green Smoke CEO Robert Levitz said, “While Green Smoke, Inc. is proud of its unmatched flavor and high-quality smoking experience, it really stands out among other e-cig brands online because of the quality of our customer service.” According to Levitz, the company’s approach is simple – every customer needs to feel important, and every customer needs to walk away happy. To this end, Green Smoke offers:
- Free shipping – both ways.
- Speedy delivery of online orders.
- Quick responses to customer emails.
- Knowledgeable answers to product questions.
- Easy returns and fast replacements.
- Generous warranty policies.
“We invite all smokers to visit www.greensmoke.com to see for themselves how we’ve passed StellaService’s rigorous performance tests with flying colors!” Levitz concluded.
Green Smoke offers a pleasurable alternative to traditional cigarettes. Green Smoke’s electronic cigarettes comprise years of research and development. Green Smoke does not copy – they innovate! Green Smoke holds several patents for special technologies developed in-house. More than 3.5 million customers enjoy the abundant vapor, rich flavor, and money saving technology of Green Smoke, Inc. For more information, please visit: www.greensmoke.com.
About Green Smoke
Green Smoke Inc., is based in Miami, Florida, and makes the leading electronic cigarette brand, Green Smoke®. This exciting new alternative to traditional cigarettes uses an innovative, best-in-class cartomizer technology to provide full-flavored vapor and an unmatched smoking sensation. The company is proud to deliver both high-quality products, and the best Customer Care in the industry. For more information, visit http://www.greensmoke.com or call 1-877-473-3676.