Many online retailers provide what appears to be similar product offerings so for many customers it is customer service that’s often the deal maker – or breaker!
Perhaps this is what has drawn millions of smokers to Green Smoke® e-cigarettes. Yes, there’s that unmatched flavor and sensational smoking experience that the brand is known for. But what really makes Green Smoke® stand out is that blue-and-white Stella Service seal on its website – the one that rates its customer service “EXCELLENT.”
STELLA Service is a company that provides comprehensive and detailed assessments of thousands of online retailers to see which ones truly deliver on their customer service promises. Using the most robust evaluation techniques, it stress-tests more than 300 components of online customer service quality – and then rates each company according to how it measures up. Online businesses who meet their high standards qualify to have the STELLA Service seal displayed on their sites.
We are proud to be the only e-cigarette brand to have been awarded the STELLA Service seal – proof positive that when it comes to making customer service a priority, Green Smoke® does walk the walk!
So how did we earn our customer service stripes?
Our approach is simple – make sure customers walk away happy.
If you get a faulty product – we’ll replace it.
If your shipment is delayed – we’ll get to the bottom of it.
If you have a technical issue – we’ll walk you through it.
If you email us – we’ll reply quickly.
If you have questions about the product – we’ll give you the right answers.
If you’ve got complaints – we’ll listen, and resolve the issue as fast as humanly possible.
Bottom line: We want you to get the best experience possible whenever you interact with our company.
Green Smoke®’s award-winning customer service – Sunday, 10am to 5pm, EST, Monday – Thursday, 9am to 5pm, EST.
How may we help you?