In the course of fielding constant customer queries, Green Smoke’s award-winning customer service professionals have heard it all. However, there are some questions that come up again and again. It seems that electronic cigarette users – whatever their age, race, gender, or geographical location –generally have the same or similar concerns regarding their e-cigs.
So we asked one of our senior customer service reps what questions she and her colleagues were asked most often – and how the reps replied. So as a public service to all vapers (drum roll please), here are the top 9 things Green Smoke customers want to know:
1. Which flavor and nicotine level should I purchase?
While Absolute Tobacco™ is the most popular flavor and 1.8 the best-selling nicotine level, the flavor and nicotine level you choose really depends on your taste and preferences. Love menthol? Try Menthol Ice™ or, alternatively, Absolute Tobacco™ or Mountain Clove™. Prefer classic tobacco flavor? Go for Absolute Tobacco ™ at 2.4%. Looking for a bold, robust taste? Check out Red Label Tobacco™. Fun and adventurous? Try our Mocha Mist™, Smooth Chocolate™, or Vanilla Dreams™ flavors. You get the picture.
2. How long does the battery last?
Your Green Smoke® batteries have a long lifespan. If you’re a regular vaper, short batteries will do it. You get about 300 puffs per charge (charging time 3-4 hours). If you’re a heavy vaper, you’ll want the long battery – about 400 puffs per charge (charging time 4-6 hours).*
* Number of puffs varies per customer.
3. How long does each cartridge last?
Each FlavorMax™ cartridge can last you up to a whole day’s worth of vaping (if you’re an average vaper). If you experience slightly different results, it may be due to the length and strength of your inhale or other variables. Once the rubber plugs have been removed, and if kept in optimal conditions, your cartridge will stay fresh for about 2 weeks (or 18 months in an unopened package for long-term storage). Refrigeration is recommended.
4. How much does it cost to continue using Green Smoke® e-cigs?
The good news is that you’ll enjoy a truly high-quality electronic cigarette – with great flavors, long-lasting cartridges, free shipping, and fantastic customer service. The even better news is that you get all this without busting your budget. How does $12.99 for one 5-cartridge pack sound? Or even lower if you purchase on sale or in bulk? In fact, you’ll can spend as little as $750 a year on an unmatched vaping experience.*
* Bases on customer buying a 5-pack special per month
5. Can I try Green Smoke® e-cigarettes for free?
Sure. If you’re new to Green Smoke® e-cigs, you can get a FREE sample starter kit (just $1 shipping and handling). No commitments to any future orders – but limited to one sample per household and only to new customers who are at least 18 years old (19 years old in Alabama, Alaska, New Jersey, and Utah).
Vaping already but using a competitor-brand? Why not upgrade to Green Smoke® e-cigarette? Check out our free Trade-in Program. Simply e-mail us a picture or receipt of your competitor-brand e-cigarette and get a Green Smoke® Essentials Kit. **
**You must be an e-cig smoker in the US who does not yet use Green Smoke® e-cigs.
6. Can I get a discount? Do you have sales?
Enjoy lots of savings opportunities at Green Smoke. For example, save up to 25% on cartridges and get your orders delivered automatically by joining Subscribe & Save. Or, earn rewards with our Loyalty Program. Buy a Green Smoke® product – earn points – redeem for free items! Or, recycle your cartridges for more points toward free items. Just send 80 used cartridges back – Green Smoke even pays for the shipping – and receive 20 loyalty points.
7. How much is shipping?
You get free shipping on ALL domestic orders purchased through our website. No minimum order, special requirements, hassles, or headaches. Spend over $200 and we’ll upgrade you to free 2-Day Shipping! Plus – our Absolutely Free Shipping also includes all domestic returns and replacements! Call our Customer Service Department at 1-877-473-3676 for details.
8. How long will it take for my order to arrive?
Free shipping orders on domestic orders can take up to 2 business days to ship, and 5 to 8 business days to arrive. For upgraded domestic shipping options, expect the following arrival times:
Expedited Delivery: 3 to 5 Business Days
Priority Delivery: 2 to 3 Business Days
Overnight Delivery: Next Business Day
Priority Overnight: Next Business Day in Early A.M.
(Call our Customer Service for international shipping/delivery times.)
9. Who is behind the Green Smoke® products?
Green Smoke LLC and its affiliates are a wholly-owned subsidiary of Nu Mark LLC, an Altria Group company. Founded in 2008, Green Smoke has been selling e-vapor products since 2009; and to date has sold over 28 million products worldwide. An innovation hub, Green Smoke is driven by American ingenuity and technology and is staffed with top-notch US engineers, scientists, designers, developers, and quality control professionals.
* NOTE: All offers and specifications noted on this page are subject to change without notice.