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Green Smoke’s Customer Service Team Makes a Bride’s Day

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June 26 was going to be a big day for John and Diane – one’s wedding day usually is.

The flowers were ordered, the caterer paid, invitations sent out. Yet it seemed like the list of things to do was actually growing rather than shrinking!

In the midst of her wedding preparations, Diane was adamant about one thing: She absolutely did not want to take chances with anything that could ruin her big day.

A few months ago John’s friend Matt offered them a Green Smoke® electronic cigarette to try. And they had both been blown away by its great flavor, as well as lack of offensive smell.

This was exactly what Diane wanted on her wedding day. So she and John got in touch with Matt and asked him if they could borrow his kit for the wedding.

John was of course thrilled to contribute to his friend and his fianceé’s special day and immediately agreed.

This was the Thursday before the Saturday wedding. Matt went home to gather everything he needed: charger, e-cigarette batteries, and plenty of cartridges.

To his shock and dismay, he discovered that he couldn’t find his charger, leaving his e-cig battery lifeless. To make matters worse, he was smack out of cartridges. Talk about bad timing!

Not sure what to do, Matt got on the phone with Green Smoke’s customer service and explained the problem. After a few minutes on the phone, the rep he spoke to was already writing up the order: Menthol Ice FlavorMax™ Cartridges (Diane’s preferred flavor) and a brand new charger. These items were then sent FEDEX Priority Overnight.

Now the question was, would the items make it in time for the wedding?

Friday morning the FEDEX delivery guy pulled up to Matt’s house. In addition to handing him his package, he also removed the huge weight that had been on Matt’s shoulders. He charged his e-cig batteries and later that day presented them to Diane with a hearty “congratulations.”

The wedding was beautiful. John and Diane got married against a picturesque backdrop of a beautiful lake. Everything went perfectly.

And to top it all, they even received a wedding gift from Green Smoke – a Love Birds Kit!


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